Privacy Policy

Last Updated: January 3, 2026

Vetrax LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our mobile application, Hone (the "App"), and our website.

By using the App, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the App.

1. Information We Collect

A. Information You Provide to Us

• Account Information: When you create an account, we collect your email address and authentication credentials via our backend provider, Supabase.
• User Content (Audio): The App collects audio data recorded via your device's microphone solely for the purpose of analyzing your speech patterns (tone, pacing, volume).

B. Information Collected Automatically

• Usage Data: We may collect data regarding your interaction with the App, such as feature usage, crash logs, and performance metrics.
• Device Information: We collect information about the device you use to access the App, including the hardware model, operating system version, and unique device identifiers.

2. How We Process Audio Data

Your privacy is our priority. Audio data is handled as follows:

• Processing: Audio recordings are transmitted securely to our third-party AI processor, Deepgram, to generate text transcripts and analysis metrics.
• Retention: We do not permanently store raw audio files on our servers after analysis is complete, unless you explicitly save a session for future review.
• No Training: We do not use your audio data to train our proprietary AI models, nor do we sell your audio data to third parties.

3. Third-Party Services

We share data with trusted third-party service providers to facilitate the App’s functionality. These providers are bound by confidentiality obligations:

• Supabase: Used for secure user authentication, database management, and data storage.
• Deepgram: Used for speech-to-text processing and audio intelligence.
• Apple: All financial transactions (subscriptions) are handled directly by Apple via the App Store. Vetrax LLC does not process or store your credit card information.

4. Data Retention and Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Your Rights: You have the right to request the deletion of your account and all associated data. You may do this directly within the App settings or by emailing us at privacy@vetrax.app. Upon request, we will delete your data from Supabase and our systems within 30 days.

5. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.

6. Security

We implement commercially reasonable security measures (including encryption in transit and at rest) to protect your information. However, no method of transmission over the Internet is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this page periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact Vetrax LLC at:

Email: privacy@vetrax.app